Website Use:

How do I join a Mobile iNzone or Mobile Storefront?

Every page on the storefront provides the option to join the Mobile Storefront.
This can be found on the left side of the Storefront below the search box.
If that section is currently showing “Login” rather than “Join” click the “Join Now!” button to switch the view.
To join the mobile iNzone, enter the mobile number into the field marked “Mobile No.:”
Select the mobile carrier of the mobile device you would like to get mobile content on.
Then click the “JOIN” button.

How do I log in to a Mobile iNzone or Mobile Storefront?

Every page on the Storefront has the Login dialog box on it and it is found on the left side of the Storefront below the search box.
If that section is currently showing “Join” rather than “Login” click the “Login!” button to switch the view.
To login to the mobile iNzone enter your mobile number and the password sent to your mobile phone during the joining process.

How do I change my current plan?

There is no capability to change your current plan.
A mobile iNzone member can only change their next month’s plan.
You can however change what alerts you are subscribed to at any time.

How do I change my profile?

Find and click the “My Account” button near the upper left corner of the mobile storefront.
The main display area will change to the Modify profile page.
To save any profile changes, fill out the appropriate field then click the “Save Profile” button.

How do I change my password?

Find and click the “My Account” button near the upper left corner of the mobile storefront.
The main display area will change to the Modify profile page.
To change your password, fill out the “Old Password” with your current password.
Then fill out both “New Password” and “Confirm Password” with the new password of your choice.
To save your new password, click the “Update Password” button.

What are Content Credits and how do I use them?

Content Credits are the “currency” of the mobile iNzone and they allow you to purchase mobile content.
When logged in to the mobile iNzone and having sufficient Content Credits, the purchase of a piece of mobile content will deduct form your Content Credits as opposed to charging your phone bill.

How do I find content?

You can find content two ways.
First you can browse content by accessing each content section through the links at the top of the mobile storefront.
Each section will list the available pieces of content of that type. You can also search for content.
To search for content locate the search box in the upper left section of the storefront.
Enter 4 to 50 characters describing the content you are trying to find. Then press the “GO!” button.
You will be directed to the search results page where all content matching your search will be displayed.
The results will be divided into “Wallpapers”, “Ringtones”, and “Alerts”.
Each section can be accessed by clicking on the corresponding tab.
Each search result page functions exactly the same as their corresponding page from the top menu.

How do I check when I was billed?

Find and click the “My Account” button near the upper left corner of the mobile storefront.
To access your billing information click on the “Billing” option in the sub-navigation menu.
Then select a date range that you would like to see your billing history.
When you have a date range selected click the “View Date Range” button and a history in that date range of your billing will appear.

How can I check what messages I have received on my phone?

Find and click the “My Account” button near the upper left corner of the mobile storefront.
To access your billing information click on the “Archives” option in the sub-navigation menu.
A large list of messages will then appear. The earliest message is at the top of the list.

Trouble Shooting:

I forgot my password, what do I do?

You can receive a new password using the login dialog box.
It is found on the left side of the Storefront below the search box.
If that section is currently showing “Join” rather than “Login” click the “Login!” button to switch the view.
Enter your mobile number into the field marked “Mobile No.:” Press the “Reset” button and a new password will be sent to you mobile phone.

What happens if I am not getting my alerts?

Contact your mobile iNzone or storefront manager through the help request form on this page.

I downloaded a ringtone or wallpaper and didn't get it - what do I do?

Contact your mobile iNzone or storefront manager through the help request form.

How am I billed for Mobile iNzone?

Mobile iNzone billing is done through your carrier phone bill.